Comprendre les facteurs humains et organisationnels S ret nucl aire et organisations risques

Titre : Comprendre les facteurs humains et organisationnels S ret nucl aire et organisations risques
Auteur : Benoît Bernard
Éditeur : EDP Sciences
ISBN-13 : 9782759812936
Libération : 2014-07-03T00:00:00+02:00

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Cet ouvrage aborde les Facteurs Humains et Organisationnels (FHO) qui s’invitent lors des différentes phases de la vie (de la conception au démantèlement) d’une installation à risques. Les organisations à risques sont avant tout des systèmes humains. Derrière cette entrée en matière quelque peu provocatrice au sein d’univers techniques se cache l’ambition de mettre en lumière les mécanismes individuels et collectifs qui façonnent ce type d’organisation. Sur quels ressorts reposent les comportements à risques ? Pourquoi certains groupes sont-ils incapables de se coordonner ? Pourquoi les organisations répètent-elles leurs erreurs ? Ces quelques exemples de questions sont de toute évidence au centre des enjeux de sûreté et de sa gestion. Pourtant, si les Facteurs Humains et Organisationnels font désormais partie du vocabulaire commun des praticiens de la sûreté, ils sont encore trop fréquemment assimilés à la notion, trop restrictive, d’erreur humaine. Considérant au contraire qu’une défaillance humaine ne peut se comprendre sur le même mode qu’une défaillance technique, cet ouvrage proposera un parcours d’exploration de la dimension humaine de la sûreté. Comme le montreront les analyses d’accidents relatés au fil des chapitres, les barrières techniques n’atteignent leur pleine efficacité que si elles sont comprises, appropriées et utilisées par les opérateurs : les systèmes techniques et sociaux sont indissociablement liés. Benoît Bernard est Safety analyst en FHO auprès de Bel V (filiale technique de l’Agence Fédérale de Contrôle Nucléaire belge) et enseignant à l’Université Libre de Bruxelles.

Prospective technologique

Titre : Prospective technologique
Auteur : Nathalie Popiolek
Éditeur : EDP Sciences
ISBN-13 : 9782759818167
Libération : 2015-04-24T00:00:00+02:00

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Comment imaginer et construire le monde de demain ? La technologie y aura sa place à condition qu’elle puisse s’insérer dans une demande sociétale à quelques niveaux que ce soit : du service rendu à un utilisateur, à une des réponses possibles aux grands enjeux de société. Face à cette interrogation, l’angle adopté dans ce livre se place modestement au niveau des acteurs qui, par leurs actions éclairées, contribuent chacun à préparer l’avenir. L’idée est de fournir une méthodologie permettant au décideur soucieux de développer un concept technologique, de mesurer ses chances d’intégration sociale et de faire en sorte que sa diffusion s’opère en respectant les objectifs qu’il s’est fixés. L’approche s’adapte à différents décideurs publics ou privés, et à tous les domaines technologiques (énergie, médecine, biologie, spatial, TIC...) dans la mesure où elle propose une grille d’analyse générique passant au peigne fin tous les éléments et acteurs qui peuvent jouer un rôle clé sur l’innovation. Puisque l’avenir réserve une part d’incertitude (et c’est tant mieux !), la finalité de cette analyse est de construire, pour l’horizon prospectif retenu, différents scénarios et de montrer au décideur quels leviers actionner pour réaliser au mieux ses objectifs avant que les jeux ne soient faits. Ce guide s’adresse ainsi aux décideurs comme aux consultants devant les éclairer et aux étudiants (école d’ingénieur, école de commerce, école doctorale, Master...) souhaitant acquérir une méthodologie de prospective technologique.

Management des risques pour un d veloppement durable

Titre : Management des risques pour un d veloppement durable
Auteur : Xavier Michel
Éditeur : Dunod
ISBN-13 : 9782100539192
Libération : 2009-02-25

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Pour faire face à la pression sociale, économique et réglementaire, les entreprises s'orientent aujourd'hui vers un management global de la qualité, qui inclut les préoccupations de sécurité et d'environnement. Ces démarches suivent globalement le même processus (amélioration continue, PDCA) et conduisent chacune à la mise en place de manuels descriptifs, de procédures, de plans d'action et d'outils de traçabilité. Cet ouvrage est le premier à faire la synthèse des trois concepts, qualité, sécurité et environnement, en détaillant pour chacun les bases réglementaires et normatives, et en donnant les méthodes et les outils qui permettent leur mise en oeuvre dans l'entreprise.

European Radiation Protection Course

Titre : European Radiation Protection Course
Auteur : Philippe Massiot
Éditeur : EDP Sciences
ISBN-13 : 9782759816361
Libération : 2014-07-03T00:00:00+02:00

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Radiation protection is a major challenge in the industrial applications of ionising radiation, both nuclear and non-nuclear, as well as in other areas such as the medical and research domains. The overall objective of this textbook is to participate to the development of European high-quality scheme and good practices for education and training in radiation protection (RP), coming from the new Council Directive 2013/59/Euratom laying down basic safety standards for protection against the dangers arising from exposure to ionising radiation. These ERPTS (European Radiation Protection Training Scheme) reflects the needs of the Radiation Protection Expert (RPE) and the Radiation Protection Officer (RPO), specifically with respect to the Directive 2013/59/Euratom in all sectors where ionising radiation are applied. To reflect the RPE training scheme, six chapters have been developed in this textbook: • Radioactivity and nuclear physics • Interaction of ionising radiation with matter • Dosimetry • Biological effects of ionising radiation • Detection and measurement of ionising radiation • Uses of sources of ionising radiation The result is a homogeneous textbook, dealing with the ERPTS learning outcomes suggested by ENETRAPII project (European Network on Education and Training in RAdiological Protection II) from the 7th Framework Programme. A cyberbook is also part of the whole training material to develop the concept of “learning more” (http://www.rpe-training.eu). The production of this first module “basics” training material, in the combined form of a textbook plus a cyberbook as learning tools, will contribute to facilitate mutual recognition and enhanced mobility of these professionals across the European Union.

Kinshasa

Titre : Kinshasa
Auteur : Filip De Boeck
Éditeur : Leuven University Press
ISBN-13 : 9789058679673
Libération : 2014-03-24

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Reading African cities into contemporary theory—reprint of a richly illustrated reference work In their internationally acclaimed publication Kinshasa: Tales of the Invisible City, anthropologist Filip De Boeck and photographer Marie-Françoise Plissart provide a history not only of the physical and visible urban reality that Kinshasa presents today, but also of a second, invisible city as it exists in the mind and imagination of its inhabitants. They bring to light a mirroring reality lurking underneath the surface of the visible world and explore the constant transactions that take place between these two levels in Kinshasa’s urban scape. With the exhibition that accompanied the release of their Kinshasa book, the authors won a Golden Lion at the 11th International Architecture Bienniale in Venice, 2004. This beautifully illustrated publication is now again made available. Based on longstanding field research, it provides insight into local social and cultural imaginaries, and thus in the imaginative ways in which local urban subjects continue to make sense of their worlds and invent cultural strategies to cope with the breakdown of urban infrastructure.

Current trends in radiation protection

Titre : Current trends in radiation protection
Auteur : H. Métivier
Éditeur : L'Editeur : EDP Sciences
ISBN-13 : 2868837255
Libération : 2004

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Organizers of the 11th IRPA International Congress have wished to take advantage of this occasion to Launch a new series of books dedicated to review the current important problems of concern in radioprotection. The four editors have combined their efforts to assemble within this book contributions from the worldwide and most famous specialists in their respective fields. Their signatures lead to the insurance of a first class information. All aspects of radioprotection are treated, through synthetic articles accessible to all. Very didactic, this book will be useful to radioprotection professionals willing to take the stake of all aspects within their profession, but also to engineers, physicists, physicians, researchers, and non-specialist people who will find here a thorough synthesis of all aspects of radiological protection.

Managing the Risks of Organizational Accidents

Titre : Managing the Risks of Organizational Accidents
Auteur : James Reason
Éditeur : Routledge
ISBN-13 : 9781134855353
Libération : 2016-01-29

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Major accidents are rare events due to the many barriers, safeguards and defences developed by modern technologies. But they continue to happen with saddening regularity and their human and financial consequences are all too often unacceptably catastrophic. One of the greatest challenges we face is to develop more effective ways of both understanding and limiting their occurrence. This lucid book presents a set of common principles to further our knowledge of the causes of major accidents in a wide variety of high-technology systems. It also describes tools and techniques for managing the risks of such organizational accidents that go beyond those currently available to system managers and safety professionals. James Reason deals comprehensively with the prevention of major accidents arising from human and organizational causes. He argues that the same general principles and management techniques are appropriate for many different domains. These include banks and insurance companies just as much as nuclear power plants, oil exploration and production companies, chemical process installations and air, sea and rail transport. Its unique combination of principles and practicalities make this seminal book essential reading for all whose daily business is to manage, audit and regulate hazardous technologies of all kinds. It is relevant to those concerned with understanding and controlling human and organizational factors and will also interest academic readers and those working in industrial and government agencies.

Just Culture

Titre : Just Culture
Auteur : Sidney Dekker
Éditeur : Ashgate Publishing, Ltd.
ISBN-13 : 9781409440604
Libération : 2012

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While many organizations see the value of creating a just culture they struggle when it comes to developing it. In this Second Edition, Dekker expands his views, additionally tackling the key issue of how justice is created inside organizations. Dekker also introduces new material on ethics and on caring for the' second victim' (the professional at the centre of the incident). Consequently, we have a natural evolution of the author's ideas.

Emerging Risks in the 21st Century An Agenda for Action

Titre : Emerging Risks in the 21st Century An Agenda for Action
Auteur : OECD
Éditeur : OECD Publishing
ISBN-13 : 9264101225
Libération : 2003-04-24

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This book explores the implications of newly developing risks such as hugely damaging hurricanes, new diseases, terrorist attacks, and disruptions to critical infrastructures.

Service Profit Chain

Titre : Service Profit Chain
Auteur : W. Earl Sasser
Éditeur : Simon and Schuster
ISBN-13 : 9781439108307
Libération : 1997-04-10

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In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.